Office Service Coordinator
Company: CBRE
Location: Newport News
Posted on: October 2, 2024
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Job Description:
Office Service Coordinator
Job ID
183875
Posted
10-Sep-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Newport News - Virginia - United States of America
Global Workplace Solutions (GWS) - Local is a hard services-led,
tailored facility management solution. We self-perform hard
services while partnering with best-in-class soft service providers
to offer custom facility and project management solutions to our
clients. We focus on empowering our team with a high-level of
downstream accountability, resulting in an agile and efficient
service delivery.
In addition to our core facility and project management
capabilities, our platform offers direct access to our
Best-in-Class services, including ESG, Security Consulting,
Workplace Strategy, and Workplace Experience. Hours of Coverage
--- On-site M-F
--- 8:00am-5:00pm
--- Additional coverage as needed.
About the Role:
As a CBRE Office Services Coordinator, you will assist with
providing administrative support to a small team or department.
This job is part of the Office Operations function. They are
responsible for providing office support to a client, business
function or individual contributor.--- Deliver sorted and bundled
letter mail to mail sorters.
What You'll Do:
--- Respond to all emails within two business days or as
necessary.
--- Respond and process all ServiceNow requests in adherence to
SLAs (Service Level Agreement). Requests should be prioritized
based on category, urgency, and priority.
--- Create CampusShip accounts within one business day of request
or as necessary based on urgency.
--- Audit and process SendSuite notifications, 2nd, and 3rd
notifications
--- Edit package, scan in the Refused shelf number.
--- Audit and process Redirect packages
--- Edit Unresolved packages, scan in the Redirect shelf
number.
--- Ensure that all Refused and Redirect packages are placed on the
assigned Refused and Redirect shelves.
--- Clean up clutter, loose parcels should be shelved.
--- Oversee the back dock access points and garage door. Ensure
they are always secure after use.
--- Maintain positive control of all mail support carts that may be
loaned to associates when picking up their packages. Maintain
organization of the mailroom by placing supplies, tools, and
materials in their designated locations.
--- Respond to inquiries from associates as needed. Direct them to
the appropriate parties for support.
--- Ensure employees are aware of the Guidance Forms located in
each workroom drawer.
--- Provide directions to associates regarding mail pickup/drop-off
times and locations. Direct them to our UPS CampusShip guidance and
advise them of Office Services mail policies as needed.
--- Respond to all back dock door calls immediately and assist
according to Operations policies.
--- Adhere to all security protocols regarding blocked or propped
doorways.
--- Report to your client any ongoing issues with Iron Mountain or
Primo Coffee/water services
--- Clear the mailroom counters of clutter and document any
unscanned accountable (as needed)
What You'll Need:
--- High School Diploma or GED with up to 2 years of job-related
experience.
--- Ability to follow basic work routines and standards in the
application of work.
--- Communication skills to exchange straightforward
information.
--- Working knowledge of Microsoft Office products. Examples
include Word, Excel, Outlook, etc.
--- Strong organizational skills with an inquisitive mindset.
--- Basic math skills. Ability to calculate simple figures such as
percentages, discounts, and markups.
Why CBRE?
We lead by example, guided by the needs of the cities we inhabit,
the communities we build, and the world we live in. The more
perspectives we have, the more dimensions we're able to see. A
culture of respect, integrity, service, and excellence shapes our
approach to every opportunity.
Our competitive and comprehensive benefits program was designed to
make sure you feel valued with benefits that support the mental,
physical, emotional, and financial health of you and your
family.
Maintain your career momentum with the best tools and training in
the industry. You'll have everything you need to thrive in your
role: challenging work, dedication to results, fast-paced
assignments, and a culture of constant learning.
Diversity, equity, and inclusion (DE&I) are more than just
values-they're a competitive advantage. By crafting a place where
our employees are recognized for their contribution and given a
chance to grow, we regularly open ourselves and our business to new
opportunities.
Equal Employment Opportunity: CBRE is an equal opportunity employer
that values diversity. We have a long-standing commitment to
providing equal employment opportunity to all qualified applicants
regardless of race, color, religion, national origin, sex, sexual
orientation, gender identity, pregnancy, age, citizenship, marital
status, disability, veteran status, political belief, or any other
basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all
current and prospective employees and recognizes how every employee
contributes to our company's success. CBRE provides reasonable
accommodations in job application procedures for individuals with
disabilities. If you require assistance due to a disability in the
application or recruitment process, please submit a request via
email at recruitingaccommodations@cbre.com or via telephone at +1
866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional
requirement to comply with COVID-19 health and safety protocols,
including COVID-19 vaccination proof and/or rigorous testing. If
you have questions about the requirement(s) for this position,
please inform your Recruiter.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make
real estate a meaningful contributor to organizational productivity
and performance. Our account management model is at the heart of
our client-centric approach to delivering integrated real estate
solutions. Each client is entrusted with a dedicated leader and is
supported by regional and global resources, leveraging the
industry's most robust platform. CBRE GWS delivers consistent,
measurably superior outcomes for our clients at every stage of the
lifecycle, and across industries and geographies.
Find out more
Keywords: CBRE, Newport News , Office Service Coordinator, Administration, Clerical , Newport News, Virginia
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