Sprinkler Service Technician IV

Company: Johnson Controls
Location: Richmond
Posted on: October 5, 2024

Job Description:

What we offer: Competitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More! What you will do

• Receive se rvice calls from Service Resource Center, including a brief description of equipment/system malfunctions.
  • Contact customer representative and ascertain equipment/systems problems.
    • Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
      • These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
        • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
          • Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
            • Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
              • Electronically complete Service Acknowledgements with proper coding and obtain customer's signature.
                • Participate in a scheduled On-call rotation.
                  • Perform other duties as assigned. What we look for
                    • 5 years of documented experience in Fire Sprinkler/Suppression industry
                      • Experience in reading and interpreting blueprints, submittals, and operational/product manuals
                        • High School Diploma or equivalent required
                          • Must be willing to travel.
                            • Ability to follow verbal and written instructions Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
                              • Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
                                • Ability to work flexible hours including weekends to meet customer requirements
                                  • Able to participate in an on-call rotation schedule Overnight travel will be required
                                    • Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs
                                      • Ability to adhere to, implement, and always follow safety guidelines and procedures.
                                        • Strong organizational skills, positive attitude, and an ability to learn quickly
                                          • Possess a valid driver's license and driving record that meets company requirements
                                            • Able to pass a pre-employment background and drug test
                                              • Must possess and retain current State Fire Protection License or Journeyman License valid Preferred
                                                • NICET Level II

Keywords: Johnson Controls, Newport News , Sprinkler Service Technician IV, Engineering , Richmond, Virginia