Operations Manager - Sanctions Screening Center of Excellence
Company: Disability Solutions
Location: Richmond
Posted on: October 4, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Line of Business Description:About Sanctions
Screening Center of Excellence: The Center of Excellence for
economic sanctions monitoring is part of Global Payment Operations
(GPO). GPO is the central hub for Bank of America in playing a
monumental and mission critical role in establishing, servicing,
supporting and monitoring two of the most widely used electronic
payment processing vehicles - Wire and ACH - in the financial
services arena worldwide. GPO is also accountable for the SSCoE
(Sanctions Screening Center of Excellence) that reviews all of Bank
of America's customers and transactions to ensure compliance with
Bank of America's Economic Sanctions Program. SSCoE serves BAML's
eight lines of business, delivering global, regional and local
capabilities through secure, fast and reliable technology, and
people with the knowledge and experience to deliver timely and
accurate review of all sanctions alerts across all products of Bank
of America. Team also has the responsibility to provide support to
client facing teams and clients where needed to educate on
compliance program, drive better quality of data defining the
customer and their day-to-day banking transactions.Job
Description:This job is responsible for leading a segment or a
small operations unit for a site, region, or product line within
the bank's internal operations. Key responsibilities include
identifying, analyzing, and resolving complex problems, ensuring
compliance with policies, and developing and implementing new
processes to improve operating efficiency and ensure accuracy of
workflow. Job expectations include overseeing day-to-day activities
of employees, including executing transactions and managing the
budget, expenses, forecasting, and reporting.Responsibilities:
- Forecasts and manages staffing levels and capacities, provides
effective coaching, and shares constructive feedback to drive
Operational Excellence
- Applies knowledge of the end-to-end processes and ensures
adherence to bank and regulatory policy and procedures when making
decisions that impact various operations and product lines
- Develops and analyzes procedures to enhance unit and/or
product-related activities and oversees budget and expense
management, reporting, and forecasting for designated areas
- Evaluates efficiencies and identifies areas of improvement and
growth to the overall process, identifying data, metrics, and key
performance indicators to measure process effectiveness
- Aligns bank priorities and strategies to employee metrics and
goals and strives to recognize, encourage, and improve team
performance to support an inclusive work environmentManagerial
Responsibilities:This position may also have responsibilities for
managing associates. At Bank of America, all managers at this level
demonstrate the following responsibilities, in addition to those
specific to the role, listed above.
- Diversity & Inclusion Champion: Creates an inclusive team where
members are treated fairly and respectfully.
- Manager of Process & Data: Demonstrates and expects process
knowledge, data driven decisions, simplicity and continuous
improvement.
- Enterprise Advocate & Communicator: Delivers clear and concise
messages that motivate, convey the "why" and connects contributions
to business results.
- Risk Manager: Leads and encourages the identification,
escalation and resolution of potential risks.
- People Manager & Coach: Knows and develops team members through
coaching and feedback.
- Financial Steward: Manages expenses and demonstrates an owner's
mindset.
- Enterprise Talent Leader: Recruits, on-boards and develops
talent, and supports talent mobility for career growth.
- Driver of Business Outcomes: Delivers results through effective
team management, structure, and routines.Required Qualifications:
- 1+ year leadership experience
- 1+ year experience in Operations or Compliance; Sanctions
experience highly desired
- Commitment to challenging the status quo and promoting positive
change
- Strong attention to detail and problem solving skills
- Strong collaboration and influencing skills
- Highly motivated to succeed in a fast-paced environment
- Ability to develop team members to maximize their
potential
- Effective planning, time management and organizational
skills
- Excels in working among diverse viewpoints to determine the
best path forward
- Participate in and drive collaborative efforts to advance
tools, technology, and ways of working to better serve an evolving
client baseDesired Qualifications:
- Experience & Knowledge of economic sanctions program
requirements and disposition of sanctions alerts or extensive
background with WTX and/or ACH experience
- Experience in Global Banking & Markets business process
- Excels in working among diverse viewpoints to determine the
best path forward
- Manages the risk reward trade off; follows the proper risk
routines to get the right outcomes for the business.
- Communicates with impact; communicates effectively (both in
writing and when speaking) using clear, concise and simple
language
- Demonstrates a commitment for continuous learning; challenges
the status quo and is passionate and capable of driving change
across the organization
- Is intellectually curious; constantly seeks to learn and
advance his/her knowledge
- Strives to bring new thoughts and ideas to teams in order to
drive innovation and unique solutions.
- Participate in and drive collaborative efforts to advance
tools, technology, and ways of working to better serve an evolving
client base
- Believes in value of diversity so we can reflect, connect and
meet the diverse needs of our clients and employees around the
world
- Monitor work flow and team progress, provide feedback to
manager/team
- Monitor escalations received from Lines of business and
response in timely manger
- Coordinate with other sites/regions to ensure daily SSCOE goals
are met
- Provide training to new hires and up skill training to existing
associates
- Ensure existing training is updated appropriate to adjust for
changes in environment over timeWork Schedule is Tuesday - Saturday
Skills:
- Business Operations Management
- Customer Service Management
- Performance Management
- Process Performance Measurement
- Talent Development
- Account Management
- Client Management
- Leadership Development
- Process Management
- Relationship Building
- Hiring and Onboarding
- Policies, Procedures, and Guidelines Management
- Process Design
- Risk Management
- Workforce AnalyticsShift:1st shift (United States of
America)Hours Per Week: 40
Keywords: Disability Solutions, Newport News , Operations Manager - Sanctions Screening Center of Excellence, Executive , Richmond, Virginia
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