Customer Experience Operations Manager
Company: VirtualVocations
Location: Norfolk
Posted on: November 6, 2024
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Job Description:
A company is looking for a Customer Experience Operations
Manager to support the Professional Services group in delivering
seamless implementations and outcomes for clients.
Key Responsibilities:
Drive process improvements and oversee the implementation of new
programs and tools
Collaborate with management to optimize resource and capacity
management using PSA solutions
Lead financial operations including bookings, revenue forecasting,
and strategic insights
Qualifications:
4+ years in an operations or process improvement role within a
growing SaaS company
Prior experience supporting a Professional Services or
Implementation team in an operational capacity
Experience with financial operations and familiarity with CRM
systems and project management tools
Proficiency with PSA applications and Salesforce; administrative
experience is a plus
Self-starter with a strong sense of curiosity and proactive
approach to challenges
Keywords: VirtualVocations, Newport News , Customer Experience Operations Manager, Executive , Norfolk, Virginia
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