Customer Service Representative

Company: Two Men and a Truck
Location: Newport News
Posted on: April 3, 2025

Job Description:

TWO MEN AND A TRUCK Newport News, VA continues to grow. We have a Customer Service Representative (CSR) opportunity available in our sales department. Join our team and help us Move People Forward! WE BELIEVE: Hire for attitude and train for skill!

WHAT WE OFFER

* Starting pay range: $20 / hour, paid weekly + monthly commission + annual bonus
* Earn monthly commission and annual bonus! Potential to earn monthly commissions with additional eligibility to earn an annual bonus of over $5,000 based on sales performance and ability to close the sale!
* Benefits! Medical insurance, dental, vision, 401(k), paid time off and much more---
* Paid training! Strong career progression.
* Job variety! Meet new people and advance your skill set!

WHAT YOU'LL DO

We're looking for an experienced representative responsible for growing sales by engaging customers, closing the sale, and finding a solution for your customers' upcoming move day. This is a great role for those who are self-starters, goal oriented, and enjoy a fast-paced work environment where no two days look the same!

* Provide positive energy and top-notch customer service.
* Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services
* Asks open-ended, probing questions to determine customer requirements and expectations
* Input customer information accurately into move software to create an estimate
* Make recommendations according to customers' needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability, or customer specifications
* Continually maintains thorough understanding of all company products, services, pricing and promotions to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections
* Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction
* Contribute to the success of the TEAM
* Be Your Best and Have Fun!

WHAT WE'RE LOOKING FOR

Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a customer service representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Newport News, VA. The employer at this location is NBF Newport News, LLC.

Keywords: Two Men and a Truck, Newport News , Customer Service Representative, Hospitality & Tourism , Newport News, Virginia