TECHNICAL SUPPORT ANALYST 4 - 100% ON SITE

Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software (must be able to lift up to 50lbs). Creates documentation of work processes and procedures and creates job aids for internal staff. Manages and monitors customer IT issues using helpdesk tools - Keystone Edge (KSE), Shared Email Inbox, and SharePoint. Onboarding and offboarding both new and separating employees. Supports and maintains user account information changes including system access rights, security, and system groups. Provides support over the phone, in person, and using remote control tools. Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers. Provides recommendations to management for the improvement of systems and processes. Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource. Performs software installations manually and via automated deployment tools and command line scripting. Acts as a liaison to ensure the delivery of high-performance IT support services. Interested? Qualified candidates should send their resumes to V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit or call . #LI-DC1 #INDSP Technical Support Analyst 4 - 100% ON SITE